TTBet11 Privacy Policy – Player Data Protection in Malaysia

TTBet11 collects your personal data from several sources when you use our platform. This data falls into two main categories — information you provide directly, and data collected automatically as you use the platform.

Data you provide directly:

• During registration: Full name as per your Malaysian identity document (MyKad or passport), an active Malaysian phone number, email address, date of birth, and a password of your choosing.
• During KYC verification: Digital copies of identity documents (front and back of MyKad, or passport), a selfie for facial verification, and in certain cases proof of current address such as a utility bill or bank statement.
• During financial transactions: Information relating to the payment methods you use — such as your Touch 'n Go e-wallet account number, GrabPay account number, bank account number for FPX, or DuitNow details. TTBet11 does not directly store credit or debit card numbers.
• When contacting support: Live chat conversation content, emails you send us, and any supporting documents you attach.

Data collected automatically:

• IP address and general location derived from IP (state within Malaysia).
• Device type, operating system, and web browser you are using.
• The time and duration of each login session.
• Browsing history within the TTBet11 platform — pages visited, games played.
• Betting data — games played, wager amounts, wins and losses, gameplay patterns.
• Cookie and session tracking information (explained further in Section 6).

TTBet11 uses your personal data only for legitimate, stated purposes. Below is a complete list of how your data is used within our platform:

Account Management & Services:

• Creating and managing your TTBet11 account.
• Processing deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks).
• Gives you access to all TTBet11 games and services — slots, live casino, Malaysia Super League and EPL football betting, badminton, e-sports, poker, table games, and more.
• Sending important account-related notifications such as login confirmations, transaction verifications, and security alerts.

Legal Compliance (KYC/AML):

• Verifying your identity to comply with Know Your Customer (KYC) requirements.
• Comply with Anti-Money Laundering (AML) obligations as required by law.
• Reporting suspicious transactions to the relevant authorities where required under Malaysian law.

Security & Fraud Prevention:

• Detecting and preventing fraudulent activity, duplicate accounts, and unauthorised use of the platform.
• Monitoring for unusual activity such as logins from new locations or suspicious betting patterns.
• Protecting other members on the platform from misuse.

Platform Improvements:

• Analysing usage patterns in aggregate (not at the individual level) to improve TTBet11's platform design and features.
• Identifying the games and promotions that resonate most with Malaysian players, so we can offer more relevant experiences.

Marketing Communications (with consent):

• Sending promotional offers, bonuses, and new game updates — only if you have consented to receive marketing communications during registration or through your account settings.
• You may withdraw this consent at any time through your account settings or by contacting TTBet11 support.

TTBet11 does not sell your personal data to any third party. However, there are certain situations where we need to share your data with other parties for legitimate purposes:

Trusted Service Providers:

• Payment providers: Required transaction data is shared with e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow, and banks via FPX to process your deposits and withdrawals.
• Game providers: Required game session data is shared with providers such as Evolution Gaming and Pragmatic Live to enable you to play at their live tables. These providers maintain their own privacy policies that comply with industry standards.
• Identity verification services: KYC data is shared with authorised third-party identity verification service providers to enable faster and more secure verification.

All third-party service providers we engage are bound by strict data protection agreements and are permitted to use your data only for the specific purposes agreed upon with TTBet11.

Regulatory & Legal Requirements:

• TTBet11 will disclose personal data to law enforcement or regulatory bodies when required by Malaysian law or a valid court order.
• In cases involving money laundering or fraud investigations, relevant information may be shared with the appropriate authorities.

TTBet11 invests seriously in security infrastructure to ensure your data is always protected. The following are the key security measures we have in place:

• 256-bit SSL Encryption: All communications between your device and TTBet11's servers are protected by 256-bit SSL/TLS encryption — no one can intercept your data in transit.
• Stored data encryption: Sensitive data such as identity information and financial records is encrypted at rest using modern encryption algorithms.
• Layered access controls: Only TTBet11 staff with a legitimate business need may access member data, and every access is logged for audit purposes.
• Periodic penetration testing: The TTBet11 platform undergoes regular security testing by independent cybersecurity experts. Any vulnerabilities identified are addressed promptly.
• 24/7 Monitoring: TTBet11's automated monitoring system operates around the clock to detect any suspicious activity or unauthorised access attempts.
• Two-factor authentication (2FA): You can enable 2FA in your TTBet11 account settings for an added layer of security. Each new login attempt requires verification via a one-time OTP code sent to your phone.

As a TTBet11 member, you have the following rights regarding your personal data. We are committed to making it straightforward for you to exercise these rights without unnecessary red tape:

To exercise any of the rights above, contact the TTBet11 Privacy Officer by email at support@ttbet11.best by stating "PRIVACY REQUEST" in the subject line. Please provide sufficient information for us to verify your identity before we process your request.

TTBet11 uses cookies and similar tracking technologies to keep the platform running smoothly and to deliver a better experience. The following are the types of cookies we use:

• Session Cookies: Temporary cookies that are automatically deleted when you close your browser. Used to maintain your login session while you are on the TTBet11 platform so you do not have to log in again each time you navigate to a new page.
• Preference Cookies: Saves your preferences such as interface language, last-used betting limits, and favourite games. These cookies make the platform feel more personalised every time you return.
• Analytics Cookies: Helps TTBet11 understand how members use the platform — which pages are visited most, where users tend to drop off, and which features see less engagement. This data is used in aggregate (not at the individual level) to improve the platform. We use analytics tools that comply with privacy standards.
• Security Cookies: Used to detect suspicious login attempts and protect your account from unauthorised access. This type of cookie is essential to the platform's security operations and cannot be disabled.

You can manage cookie settings through your web browser. Most modern browsers allow you to view, delete, or block cookies. However, disabling certain cookies may affect the functionality of the TTBet11 platform. Security and session cookies are essential for the platform to function properly and cannot be disabled without impacting your experience.

TTBet11 retains your personal data for as long as your account is active and for a specified period after closure, depending on the type of data and applicable legal requirements:

• Identity & KYC data: Retained for the duration of the active account and for a minimum of 5 years after closure, in line with applicable AML legal requirements.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date for compliance with Malaysian tax and financial regulations.
• Gaming data: Game history and betting records are retained for 3 years after account closure, or longer if there are unresolved disputes.
• Support communication records: Retained for 2 years after your last interaction for reference in the event of any related disputes.
• Analytics data & cookies: Aggregated analytics data without personal identifiers is retained for up to 2 years. Session cookies are deleted when the browser is closed.

Once the retention period expires, TTBet11 will securely delete or anonymise your data using methods that ensure it cannot be recovered. The data deletion process is audited regularly to confirm it is carried out correctly.

TTBet11 has a Privacy Officer responsible for ensuring compliance with this Privacy Policy and handling all data privacy enquiries and complaints. If you have any questions or concerns, or wish to exercise your privacy rights, please contact us:

• Email: support@ttbet11.best — please state "PRIVACY ENQUIRY" or "PRIVACY REQUEST" in the subject line.
• Live Chat: Open the TTBet11 platform and click the support icon. Let the agent know you would like to discuss data privacy.
• WhatsApp: Available via the number listed in the platform's support section.

TTBet11's Privacy Officer will respond to privacy inquiries within 48 hours business days. For more complex requests, such as full data access requests or deletion requests, a longer timeframe may be required as outlined in the Section 5 schedule.

If you are dissatisfied with how TTBet11 handles your personal data or its response to your complaint, you have the right to lodge a complaint with the relevant data protection authority under applicable law.

TTBet11 is an online entertainment platform accessible only to users aged 21 years of age and above. We do not knowingly collect any personal data from individuals below that age.

If we discover or are notified that a member is under 21 years of age, the account will be terminated immediately and all collected data will be deleted as soon as possible. Any remaining balance will be returned to the rightful owner (parent or guardian) following an appropriate identity verification process.

Parents or guardians who believe TTBet11 may have collected data from a minor in their care are requested to contact TTBet11 support immediately at support@ttbet11.best.

TTBet11 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or developments in the technologies we use.

When we make material changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending a notification to your registered email address at least 14 days before the changes take effect, for any changes that materially affect your privacy rights.
• Displaying a prominent notice on the TTBet11 platform regarding the relevant changes.

Your continued use of the TTBet11 platform after the effective date of any changes will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data before they take effect.